Guarantees
At WARD’S, no sale is complete until you are satisfied. If you’re not happy
with one of our products, for any reason, call us! We’ll be glad to refund
your money, issue credit, or replace the item with no questions asked. Just
contact us, and let us solve your problem.
Toll-Free Customer Service & Ordering:
Free Help Line
Are you unsure about a technique
or experiment? Need an MSDS? Have questions on a particular product? If you
need help, contact WARD’S science staff, toll free, Monday through Friday,
from 8:00 a.m. to 4:30 p.m. Eastern Time, at 1-800-962-2660. You won’t find
this level of free individual service and technical
expertise anywhere else.
Person-to-Person Visits
Let a WARD’S
representative show you products that can make your job easier, safer,
more fun, and more effective. To schedule a visit, call 800-962-2660.
Ordering
Our online catalog makes placing
your order more convenient than ever. If you prefer to speak to a WARD’S representative,
our friendly and knowledgeable customer service staff is waiting to help you,
Monday through Friday from 7:00 a.m. to 7:30 p.m. Eastern Time. Call us toll-free
at 1-800-962-2660. You can also order by mail or by toll-free fax: 1-800-635-8439.
Living Materials Guarantee
All microlife cultures will be delivered
to you within two business days! (Demonstration plates, macroalgae, Nostoc
excluded.) Call us anytime before 1:00 p.m. Eastern Time on the required shipping
date. U.S. orders only. Your specimens or cultures will arrive in good condition,
or we’ll send a free replacement as soon as the next day. Or, if you
choose, we can give you a full refund. Requesting a shipping date on a Monday,
Tuesday, or Wednesday ensures that your living materials won’t spend
the weekend in a shipping company’s warehouse. More
on Living Materials
WARD’S -- we making teaching science easier!
5100 West Henrietta Road
Post Office Box 92912
Rochester, NY 14692-9012
Fax: 585-334-6174
Phone: 585-359-2502
Toll-Free: 800-962-2660
Toll-Free Fax: 800-635-8439
www.wardsci.com
