International Customer Service FAQs
How do I request a catalog?
Catalogs are free to teachers and educational institutions. Please click here to view and order catlogs.
Back to top
What shipping charges will be added to my order?
Shipping charges are assessed based on the size, weight and destination of each order. All charges will be added at cost to your invoice. FREIGHT Quotations are available upon request.
Back to top
Do you ship hazardous materials?
WARD'S has the capability of certifying and packaging chemicals for air and ocean shipment. Please contact customer service for specific details.
Back to top
What is the US Fish and Wildlife regulation and how can I identify the items in this classification?
The US Fish and Wildlife Agency has classified a number of products as restricted, which means they need to be inspected before they are shipped. These items are identified on our web site by a yellow lock icon. Products needing inspection will be shipped air freight from New York, and incur additional inspection and documentation fees.
Back to top
Do you accept credit card orders?
We accept Visa, Master Card, and American Express credit cards.Credit Card orders have a $500.00 USD minimum
Back to top
What are your payment terms?
Purchase Orders: WARD'S Natural Science accepts purchase orders from recognized educational institutions and organizations pre-approved for credit terms by WARD'S Natural Science. Orders must include a purchase order number, phone number, email contact and valid authorized signature.
Credit terms are net 30 days for all accounts approved by WARD'S Natural Science. Past due invoice balances are subject to a 1.5% service charge per month.
Credit Cards: We accept American Express, Visa and MasterCard, subject to WARD'S Natural Science's approval. WARD'S Natural Science reserves the right to refuse or limit the value of credit card payments for any reason. Include your name, telephone number, email contact, account number, expiration date, and signature.
Letter of Credit: WARD'S Natural Science will only accept Letters of Credit confirmed by a US bank and containing terms approved by WARD'S Natural Science. Minimum order value for a Letter of Credit is $10,000 USD.
For all other orders, payment will be made prior to order entry. Payment may be made by personal or corporate check, which will be held for clearance prior to order entry, or by wire transfer of funds deposited directly into WARD'S Natural Science's US account.
Back to top
Can I purchase Science Kit, Sargent Welch/Cenco products from WARD'S?
Yes, WARD'S is pleased to be the exporting company for Science Kit, Sargent Welch/Cenco and our own Biology and Geology products. With over 50,000 available products you can consolidate your product orders, place one order, expedite one order, and send one payment. This vast product offering covers materials for primary school up to university level research.
Back to top
