Customer Service
WARD'S products are backed by the best technical service
and support available. Our friendly customer service representatives will be
happy to help you choose the perfect items for your curriculum, and our professional
technicians can answer any questions you may have.
Domestic Customer Service | Canadian
Customer Service | International Customer Service | Technical
Support | Sales Managers
Domestic Customer Service
Most companies strive to offer excellent customer service.
You expect it and deserve it. At WARD'S, our knowledgeable, experienced staff
of customer service professionals goes beyond the basics to provide you with
the best care possible.
WARD'S professional and knowledgeable domestic customer
service staff is available Monday - Friday 7:30 a.m. to 8:00 p.m. EST for your
convenience. At WARD'S, we understand that your time is valuable, so when you
call us during business hours, a representative will answer the phone. You
won't have to spend your time listening to a recorded directory to get the
information that you need. In addition, calling WARD'S is a pleasant experience
because our representatives are trained to handle all of your needs. If your
call is technical in nature, we will be happy to connect you to a product
manager for further assistance.
We believe that our customer service stands above the
rest, and we think you will too.
Contact us today and let us help you make teaching science easier, safer, and more
fun!
You can reach WARD'S at:
WARD'S Natural Science Establishment, LLC
5100 West Henrietta Road
P.O. Box 92912
Rochester, NY 14692-9012
Toll-Free: 800-962-2660
Phone: 585-359-2502
Fax: 585-334-6174
Email: customer_service@wardsci.com
Domestic Customer Service FAQs
Canadian Customer
Service
Placing Orders
Online orders from Canadian customers are handled on the Canadian
version of our website. You will find prices in Canadian dollars for
your convenience. Just fill in the shopping cart and follow the checkout
steps. Your request will be processed by our Canadian affiliate, WARD'S of
Canada, Ltd.
On all Canadian orders, the shipping charge will vary
depending on the items being ordered, their weight, and where the order is
going.
Hazardous materials will not be shipped to individuals.
Those items that are electrically powered are always in
110 V unless otherwise quoted.
You can reach WARD'S at:
WARD'S of Canada, Ltd.
397 Vansickle Road
St. Catharines, Ontario L2S 3T5
Phone: 1-800-387-7822
Fax: 1-866-829-5952
Email: wardsltd@wardsci.com
International Customer
Service
Ward's has a large staff of specialists experienced in
the processing and shipping of International orders and quotations. We'll guide
you through the steps to make ordering from WARD'S an exceptional experience.
We have experts in packaging and shipping hazardous materials,
U.S. Fish & Wildlife regulations, and custom electrical voltage requirements.
Because we can offer you a consolidated product offering from our sister companies:
Science Kit, Sargent Welch/Cenco, plus WARD'S Biology and Geology products,
you only need to contact us for
all your science needs.
Requesting a Quotation
To place an international request for quotation, go to
the International version of
our website and add products of interest to the shopping cart. Select "proceed
to checkout" and supply the information requested. We will prepare the
quotation for you. See our RFQ instructions for
details.
On all international quotations, the shipping charge will
vary depending on the items requested. The transportation charges depend
on the items being requested, their weight, and the destination. Inspections
will be required on all U. S. Fish & Wildlife indicated items. No order
will be accepted until a confirmation is received.
Hazardous materials will not be shipped to individuals.
Those items that are electrically powered are always in
110 V unless otherwise quoted.
You can reach WARD'S at:
WARD'S Natural Science
5100 West Henrietta Road
Rochester, New York 14692
Phone: 1-585-359-2502
Fax: 1-585-321-9105
Email: international@wardsci.com
More International
Customer Service Information
International Customer Service FAQs
Technical Support
WARD'S sets the standard for quality technical service in the science education supply industry. We provide you with easy access to our technical experts who are eager to help you solve a problem, find a product, or explain options.
For answers to your product questions, contact our technical service group or call the Customer Service department at 1-800-962-2660 for assistance.
Sales Managers
Our staff of sales
managers, many with years of science teaching experience, are available
to demonstrate products, present workshops, and provide personalized service.
