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Trouble Placing an Order

Q: The product I want to order appears to be blocked from purchasing. What should I do?
A: The following icons indicate several situations where items may be blocked for purchasing, or require additional action to make a purchase:

This product is marked as restricted and can only be purchased with a full web profile associated with an approved shipping account. Please sign in with a full web profile to purchase this product.

Limited quantities of this product are available. To check availability or place an order, call Customer Service at 800-962-2660 or email wardscs@vwr.com

This product is hazardous and is restricted to educational institutions only. Please sign in with a full web profile to purchase this product.

This product is live material.

Q: The price of this product is wrong. What should I do?
A: If a product is displaying an incorrect price, or if you feel there is an error, please contact Ward's Science Customer Service via Live Chat from 8:00am - 5:00pm EST, located in the top right corner of this page. You can also contact us via email atwardscs@vwr.com, or call 800-962-2660.

Q: I placed an online order, but did not receive a shipping confirmation. What should I do?
A: You may need to provide an email address in your web profile. To add/update your email address, sign in to your account, then hover your mouse over My Profile in the top right menu, and click My Profile to make updates to your profile. If the correct email address exists and you have still not received a shipping confirmation, contact Ward's Science Customer Service via Live Chat from 8:00am - 5:00pm EST, located in the top right corner of this page. You can also contact us via email at wardscs@vwr.com or call 800-962-2660.

Q: The item I want to order is backordered. How can I see the estimated ship date?

A: Place the item in your shopping cart and the estimated shipping date of backordered items will be displayed at checkout. For additional assistance with backordered items, please contact Ward's Science Customer Service via Live Chat from 8:00am - 5:00pm EST, located in the top right corner of this page. You can also contact us via email at wardscs@vwr.com, or call 800-962-2660.