Ward’s Science is Here to Help You.
All orders will incur shipping and handling fees added to the total order value. Shipping charges may vary based on the nature of the product, weight, destination, delivery date, and delivery method. Our shipping terms are DAP for parcels and CPT for larger shipments. Please contact your Global Export Team for a shipping quote.
Subject to stock availability, complete orders are normally shipped in 1-2 weeks. Certain circumstances, such as large order quantities, special voltage requirements, or special requests for non-catalogued items may result in a delay in shipment. We are pleased to provide a delivery quotation prior to order acceptance, upon request. If partial shipments are allowed, items in stock that do not require special handling will be shipped immediately via DHL, UPS/ABF (within the US), FedEx International (outside the US), Air Freight or Ocean Freight. Installation not included unless otherwise noted. Customer is responsible for unloading and providing standard receiving facilities for large and/or heavy shipments. It is the customer's responsibility to inspect the shipment upon receipt. If any external damage is noticed, the customer must accept the shipment only after the driver has noted the damage on the customer's delivery receipt and requested an inspection by the carrier. If the shipment arrives with internal/concealed damage, the customer must contact VWR within 24 hours to initiate the right to claim for "concealed damage". VWR reserves the right to repair a damaged product, where applicable, before replacement or credit is determined.
Chemical & Hazardous Shipping Fees
Materials classified as hazardous by the IATA/IMO may include, but are not limited to, chemicals, microbiological specimens, or activity kits containing these materials. If your order contains an item classified as hazardous by the IATA/IMO a $94.00 fee per hazard class will be charged. Orders for chemicals and hazardous materials will only be accepted from educational and research institutions; we will not ship chemicals to individuals.
Live Materials Delivery
All micro life cultures must be delivered to a physical address and cannot be delivered to a P.O. box. Your specimens or cultures will arrive in good condition or we will send a free replacement, or, if you choose, we will provide a full refund.
Bacteria and Pathogens
Shipping pathogens and bacterial cultures to high schools and individuals is prohibited in the US by the Federal Health Service. State, local, or federal authorities may require a permit before we can ship pathogens to you. Colleges and universities are permitted to order pathogens and bacterial cultures through an institutional purchase order only.
Export & Import Controls
Products purchased or received under this Agreement are subject to export control laws, restrictions, regulations and orders of the United States. Customer agrees to comply with all applicable export laws, restrictions and regulations of the United States or foreign agencies or authorities, and shall not export, or transfer for the purpose of re‐export, any Product to any prohibited or embargoed country or to any denied, blocked, or designated person or entity as mentioned in any such United States or foreign law or regulation. Customer represents and warrants that it is not on the Denied Persons, Specially Designated Nationals or Debarred Persons List and is not otherwise prohibited by law from purchasing the Products or services hereunder. Customer shall be responsible to obtain any license to export, re‐export or import as may be required. Customer shall also be responsible to ensure that all items purchased meet all import requirements of the country of their shipping destination.
Every effort is made to ensure accuracy in our product images, descriptions, and pricing prior to publication. However, due to occasional changes made by vendors after the date of publication, the physical appearance of items may change or vary in color from what is shown in the catalog. We assure the items you receive will satisfy all product specifications and requirements. If a typographical error in pricing should occur, we are not obligated to honor the misprinted price. Please check our website for the most recent updates to product images, descriptions, and pricing.
All electrical items are stocked in the 110/120V, 60Hz configuration unless otherwise specified in the catalog or requested at time of entry. All items are available in multiple voltages. Please specify any special voltage or plug needs that may be required at time of order.
Unless otherwise specified, any item with a price ending in ‘9’ (i.e. $5.09, $14.99, $100.89) is excluded from special offers, discounts, and promotions. Promotional discounts may not be combined with any other offers, discounts or promotions. Offers for free shipping include standard ground shipping only.
Credit & Invoicing
Credit may be extended pending approved credit application. Payment terms to be determined at time of quote.
Purchase Orders: Ward’s Science accepts purchase orders from recognized educational institutions and organizations pre-approved for credit terms by Ward’s Science. Orders must include a purchase order number, phone number, email contact and valid authorized signature.
Credit terms are subject to approval by Ward’s Science. Past due invoice balances are subject to a 1.5% service charge per month.
Credit Cards: We accept American Express, Visa and MasterCard, subject to Ward’s Science's approval. Ward’s Science reserves the right to refuse or limit the value of credit card payments for any reason. Include your name, telephone number, email contact, account number, expiration date, CVV security code, and signature.
Letter of Credit: Ward’s Science will only accept Letters of Credit confirmed by a US bank and containing terms approved by Ward’s Science. Minimum order value for a Letter of Credit is $10,000 USD.
For all other orders, payment will be required prior to order entry. Payment may be made by credit card or wire transfer of funds deposited directly into Ward’s Science’s US account.
Sales tax, if applicable, will be included on your invoice. If you are exempt from sales tax, please provide proper documentation when placing your order.
Return Goods Authorization
Ward’s Science may accept your return within 90 days. All requests for return must include photograph(s) of the item(s), including photos of any damage or defects, and must be authorized in advance by our Customer Service Department. Please contact 1-585-321-9162 or firstname.lastname@example.org for a return authorization number and return instructions. Unauthorized returns may not be accepted and no credit issued. Return shipments must be properly packed and insured against damage. Items returned must be unused and in the original packaging to receive full credit. Items returned incomplete damaged, used or defaced in any way may be subject to a restocking or refurbishment charge after incoming inspection. Ward’s Science reserves the right to repair or replace items under warranty at our discretion.
Questions? Contact Our Customer Service Team!
If you don’t see the answers you’re looking for on this page, contact us and we’ll be happy to assist you. Our friendly customer service representatives are always ready to take your orders or answer your questions. Contact us by phone or email for quick answers and easy ordering.
Our hours of operation are from 8:00 a.m. EST to 5:00 p.m. EST.
Our Mailing Address:
5100 West Henrietta Road
Post Office Box 92912
Rochester, NY 14692-9012
Global Export Contact:
For all countries outside of the US, call: 1-585-321-9162
For the US, Puerto Rico, and Guam, call toll-free: 1-877-588-1467
*All Ward’s Commodities, Technology, or Software were exported from the United States in accordance with the export administration regulations. Diversion contrary to U.S. Law Prohibited.
Ward’s terms and conditions of sale apply. All orders are subject to shipping and handling charges and fuel surcharges. Freight terms may vary. Hazardous items are subject to additional transportation charges.
All International Terms & Conditions are subject to change.